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Return Policy
We accept returns within 14 days of delivery. Items must be unused, unopened, and in their original packaging. To initiate a return, contact us at info@nichey.ae with your order number.
We accept returns within 14 days of delivery. Items must be unused, unopened, and in their original packaging. To initiate a return, contact us at info@nichey.ae with your order number.
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Exchange Policy
If you received the wrong item or would like a different variant, we're happy to arrange an exchange within 14 days of delivery. Contact us and we'll guide you through the process.
If you received the wrong item or would like a different variant, we're happy to arrange an exchange within 14 days of delivery. Contact us and we'll guide you through the process.
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Refund Process
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. The amount will be returned to your original payment method.
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days. The amount will be returned to your original payment method.
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Non-Returnable Items
For hygiene reasons, the following items cannot be returned: opened skincare or beauty products, items without original packaging, and gift cards.
For hygiene reasons, the following items cannot be returned: opened skincare or beauty products, items without original packaging, and gift cards.
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Damaged or Wrong Item
We're so sorry! Please contact us within 48 hours of receiving your order at info@nichey.ae with photos of the item and your order number. We'll resolve this immediately at no cost to you.
We're so sorry! Please contact us within 48 hours of receiving your order at info@nichey.ae with photos of the item and your order number. We'll resolve this immediately at no cost to you.
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How to Start a Return
Email us at info@nichey.ae with your order number and reason for return. Our team will respond within 24 hours with next steps.
Email us at info@nichey.ae with your order number and reason for return. Our team will respond within 24 hours with next steps.